Cancellations & Deposit Policy

Cancellations & Deposit Policy

Styles by Keke at Salon Oasis is based on the belief that our clients' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat clients, VIP memberships, and referrals.

We would like to welcome the opportunity to earn your trust and deliver you the best service in the industry.

There will be a non-refundable deposit in order to book all hair appointments that will go towards your service. No exceptions! Once your deposit is paid, your appointment will be booked.

Please arrive 15 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment before leaving the salon so that we can be sure to accommodate your schedule.If you are running late, will are committed to do everything possible to accommodate you. If you are more than 25 minutes late, please keep in mind that we may need to reschedule your appointment and will be charged a "No Call, No Show Fee" in the amount of $50.00 or more depending on the service you booked, no exceptions! If for any reason you are uncomfortable with the service, please feel free to let us as a team know before you leave your appointment If you must cancel your appointment please notify us 24 hours prior to the appointment or you will be charged for the missed visit. Less than 24 hours notice will result in a service charge of $50.00 or more depending on the service you booked or reserved appointment(s) NO SHOWS- will be charged $50.00 as well depending on the service you booked. If you are more than 25 minutes LATE we reserve the right to reschedule your appointment, if you change your booked service within 24 hours, and or if you do not show up or call to cancel within 24 hours you can and will be charged 100% of your booked service. 

After all booked appointments you will receive a text or an email to confirm your appointment prior to your appointment. Please confirm to ensure your booked appointment. In the event of an emergency or inclement weather, you will be notified ASAP to inform you of a new date or time for your hair appointment.

Please come to your scheduled appointment with detangled hair. If hair is not detangled you will be charged an additional fee per minute depending on how long it takes to detangle your hair. Also if your hair needs to be taken down from a previous style, you will be charged an additional fee in addition to the desired service of choice. You will be charged additional if your hair or condition of your hair is past a respectable time for chemical services such as a relaxer service and you desire a relaxed look or style. If you are not satisfied with your service we will gladly fix it for you, unless you need a chemical service such as a relaxer and you are past due or over the respectable time limit and or for your chemical service but, we are unable to offer refunds on services and or products purchased from Salon Oasis. 

All purchases are final. No exceptions!

Salon guest who are no-shows or who cancel appointments at the last minute cost beauty professionals thousands of dollars each year, in addition to lost time, energy and frustration. We do not over book and we do not accept walk ins therefore, appointments are made in order to give a great service experience so you don't have to wait for hours to receive your service.

Thank you in advance for respecting the passion and ultimate care we ensure for maintaining healthy hair care for your hair! If you are charged for a service and give permission for your card to be charged and then cancel the charge with your bank in result to a refund, you will be charged double the amount of the service, and will no longer have the privilege to get anymore services with KekeTheHealthyHairDiva, no exceptions! Thanks for understanding.

KekeTheHealthyHairDiva